Don’t panic! Sometimes we need to send items in separate packages and they may, on occasion, arrive at different times. Please refer to the tracking emails you will have received for more details. If there is still a problem, please contact us so we can sort it out.


Whilst we can’t issue a refund for change of mind, of course we will act if there is an issue with the quality of our products. Our goods come with guarantees under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Please contact us so we can resolve the issue.


  • Vouch.com.au reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.
  • Vouch.com.au will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, vouch.com.au will not be held liable.
  • Customers will be responsible for the return shipping and handling charge.
  • You need to send the original or a copy of receipt with your order.